Refund & Cancellation Policy
1. Cancellation
BillCheck plans do not renew automatically, so there is nothing to cancel and you will not be charged again unless you choose to pay. If you do not renew, your plan simply ends on its end date and your data is kept. You can use the plan until then.
2. Refunds
Because of the free trial, fees for a subscription period that has started are generally non-refundable. We will refund you in these cases:
- Duplicate or wrong charge: you were charged more than once, or an amount different from the price shown at checkout.
- Payment taken but plan not activated: money was deducted but your plan was not activated and we cannot activate it.
- Serious service failure: BillCheck was substantially unusable for you for a long period because of a fault on our side that we could not fix. This is assessed case by case and may be refunded in proportion to the unused period.
3. Failed payments
If a payment fails and money is deducted, the amount is normally returned to your account automatically by the bank or Razorpay, usually within 5-7 business days. Failed attempts are shown in Payment History in the app. If you have not received the money after this time, contact us with the payment ID.
4. How to request a refund
Email support@billcheck.in or call +91 88798 08229 with your registered email, business name, payment ID and date. We aim to reply within 2 working days. Approved refunds are sent to the original payment method, and banks usually take 5-7 business days to show them.
5. Delivery of the service
BillCheck is an online service delivered digitally. Your plan is activated in your account right after a successful payment; nothing is shipped.
6. Plan changes
You can move to a higher plan at any time. Moving to a lower plan is available after your current paid period ends. Plan limits (such as staff, tables or menu items) apply based on your current plan.